What’s your return policy?

We don’t accept returns or exchanges, as our items are made to order just for you. However, if there’s an issue with your order, such as receiving a damaged, defective, or incorrect items, we’re here to help!

Do you offer refunds?

Refunds are only issued for damaged or incorrect items.  If any of these apply, please contact us at hello@patestatematerial.com. with photos of the wrong/damaged items and we’ll sort that out for you. If your refund request is approved, we’ll issue a refund to your original payment method. Please allow up to 10 business days for the refund to process.

Damages and Issues

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it at hello@patestatematerial.com.

Please include:
• Photos of the item and any defects
• Your order number
• A brief description of the issue

We’ll work quickly to resolve the problem.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts - we have one for every item listed on our store in the product description section. 

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@patestatematerial.com within a 7 Days of receiving your order. Please include your order number, photos of the mislabeled item, and a short description of the issue so we can help resolve the problem. 

When will I get my order?

Please allow 3–7 business days for Order processing and fulfillment. Once an order is shipped the final delivery date depends on your location, but can the expected shipping window is ~3-5 business days.

Where will my order ship from?

We work with an on-demand order fulfillment company that ships from multiple facilities across North America, Europe, and UK. Your order will be shipped from the facility that can process it most efficiently.

How do I track my order?

Once your order has shipped, you will receive an email with a tracking link. If you have any issues tracking your package, please contact us at hello@patestatematerial.com. 

What if my order hasn’t arrived?

If your order is taking longer than expected, please follow these steps:

✔ Check your shipping confirmation email for any mistakes in the delivery address.

✔ Contact your local post office to see if they are holding your package.

✔ Check with neighbors or household members in case it was delivered to the wrong address.

If you still haven’t received your package, contact us at hello@patestatematerial.com with your order number, and we’ll look into it.

Incorrect Address Policy

If the shipping address provided at checkout was incorrect, we are unable to refund the order. You may place a new order with the corrected shipping address at your own expense.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once tracking shows them as delivered. If your package is missing, please check with your local carrier or file a claim with the shipping provider.

For any other questions, feel free to contact us at hello@patestatematerial.com.

Standard delivery usually takes around 7 business days.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.