Shipping policy

When will I get my order?

Please allow 3–7 business days for Order processing and fulfillment. Once an order is shipped the final delivery date depends on your location, but can the expected shipping window is ~3-5 business days.

Where will my order ship from?

We work with an on-demand order fulfillment company that ships from multiple facilities across North America, Europe, and UK. Your order will be shipped from the facility that can process it most efficiently.

How do I track my order?

Once your order has shipped, you will receive an email with a tracking link. If you have any issues tracking your package, please contact us at hello@patestatematerial.com. 

What if my order hasn’t arrived?

If your order is taking longer than expected, please follow these steps:

✔ Check your shipping confirmation email for any mistakes in the delivery address.

✔ Contact your local post office to see if they are holding your package.

✔ Check with neighbors or household members in case it was delivered to the wrong address.

If you still haven’t received your package, contact us at hello@patestatematerial.com with your order number, and we’ll look into it.

Incorrect Address Policy

If the shipping address provided at checkout was incorrect, we are unable to refund the order. You may place a new order with the corrected shipping address at your own expense.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once tracking shows them as delivered. If your package is missing, please check with your local carrier or file a claim with the shipping provider.

For any other questions, feel free to contact us at hello@patestatematerial.com.